Last updated: 15 November 2026
These terms apply to your use of the Alionka India website and to contact, newsletter and product/order enquiry forms on it. The site is operated by Kantika Import Export and Trading Pvt Ltd, importer, marketer and distributor of Alionka chocolate in India (“Kantika”, “we”, “us” or “our”). By using the site, you agree to these terms. Mandatory rights under applicable law continue to apply.
Website information
The site provides information about Alionka products and a way to contact our team. Product descriptions, pack images, weights, ingredients and availability are provided as general information and may vary by product version, market or packaging update. The actual product label and applicable product information supplied with the product should be checked, especially for ingredients, allergens and dietary requirements. Contact us if you need confirmation before making a purchase decision.
Enquiries and order requests
Submitting a contact form, newsletter signup or order enquiry does not itself create a sale, reserve stock, confirm availability, or establish a delivery date. An order becomes binding only when we have confirmed the product, quantity, price, taxes if applicable, delivery charges, payment arrangements and delivery details in writing. We may contact you using the details you provide to clarify your request or provide a quotation.
Prices, payment and delivery
Unless a written quotation states otherwise, website information is not a price offer. Any price, applicable tax, minimum quantity, payment method, delivery charge, delivery estimate and order conditions will be confirmed directly before an order is accepted. This website does not collect online card or bank payment details. Do not send passwords, card PINs or banking credentials through a form, email or chat.
Changes, cancellations and product issues
Contact us promptly if you need to change or cancel a confirmed order. Whether a change can be made depends on its processing and dispatch status and the terms confirmed for that order. If a product arrives damaged, defective or different from what was confirmed, contact us as soon as reasonably possible with your order details and photographs if available. We will review the issue and explain the available remedy. Nothing in these terms limits a remedy or consumer right that cannot lawfully be excluded.
Newsletter
By submitting the newsletter form, you ask to receive Alionka India news and product updates at the email address provided. You can stop future newsletter messages at any time by contacting us at contact@kantika.org. Service messages about a request you submitted may still be sent where needed to respond to you.
Acceptable use
Please use the site lawfully, provide accurate information in forms and do not attempt to disrupt the site, access restricted systems or submit malicious content. We may restrict access where reasonably necessary to protect the website, users or our services.
Intellectual property and external links
Alionka and Kantika names, logos, product images and site content belong to their respective owners or are used with permission. You may view the site for personal or business enquiry purposes; reproduction or commercial use of site content requires the rights holder’s permission. External websites and social platforms are operated by others and are subject to their own terms and policies.
Liability and availability
We take reasonable care with the site, but online services may occasionally be unavailable or contain errors. To the extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control or by a user’s misuse of the site. These terms do not exclude liability or remedies that applicable law does not allow us to exclude.
Governing law and contact
These terms are governed by the laws of India, subject to mandatory consumer protections and the jurisdiction of competent courts. For questions or order support, contact Kantika Import Export and Trading Pvt Ltd at contact@kantika.org, +91 93138 93058 or +91 99100 27793, or write to HD-071, 5th Floor, WeWork, DLF Two Horizon Centre, Sector 43, DLF City Phase-5, Gurugram, Haryana – 122002, India.